Shipping & Refunds - CURRENTLY ONLY SHIPS WITHIN CANADA
Production & Shipping:
Majority of the products sold by The Decal Shop are produced when ordered and then packaged and shipped to you. The Decal Shop generally produces within 1-3 business days and then ships it to our customers. Therefore time must be allotted for both production and shipping of the product. If we are experiencing high orders production may take longer then usual, and we will contact you to inform you that your product will arrive later then expected. If you have any questions about when you may receive your order please contact us.
Refunds:
The Decal Shop will only refund products if they are damaged upon arrival or if the product fails due to failure of the material,
NOT THE FAILURE OF INSTALLATION. It is up to the customer to research how to install their decals and install accordingly. We know the difference of when a product fails and when an install fails.
To request a refund, the customer must provide the following:
Majority of the products sold by The Decal Shop are produced when ordered and then packaged and shipped to you. The Decal Shop generally produces within 1-3 business days and then ships it to our customers. Therefore time must be allotted for both production and shipping of the product. If we are experiencing high orders production may take longer then usual, and we will contact you to inform you that your product will arrive later then expected. If you have any questions about when you may receive your order please contact us.
Refunds:
The Decal Shop will only refund products if they are damaged upon arrival or if the product fails due to failure of the material,
NOT THE FAILURE OF INSTALLATION. It is up to the customer to research how to install their decals and install accordingly. We know the difference of when a product fails and when an install fails.
To request a refund, the customer must provide the following:
- Send an email to info@thedecalshop-canada.com and explain your situation.
- Provide images to prove that the product was damaged upon delivery or how it failed.
- Tell if you would prefer a cash refund, or a replacement product.
